Shipping policy

ORDER PROCESSING

All orders are processed as quickly as possible. Please allow 2–3 business days for your order to be processed and prepared for shipment. Processing times may be longer during launches, restocks, holidays, promotions, or periods of high order volume.

Please note that the processing time is separate from the shipping/delivery time. An order is not considered shipped until it has been handed over to the shipping carrier.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

SHIPPING & DELIVERY

Once an order has been shipped and is in the possession of the shipping carrier, delivery is the responsibility of the carrier. We are not responsible for carrier delays, weather-related delays, missed delivery estimates, lost or stolen packages, delivery errors, or other issues that occur after an order has been shipped.

We will always do our best to assist with shipping-related issues and help our customers wherever possible; however, we cannot guarantee delivery dates or control the actions of the shipping carrier.

If your tracking information shows that your package has been delivered but you have not received it, please first check around your delivery location, with household members, neighbors, and your local carrier. You may also contact the shipping carrier directly to report the issue.

INCORRECT SHIPPING ADDRESS

Please carefully review your shipping information before completing your purchase.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer at checkout.

Once an order has been shipped, we may not be able to change or redirect the shipping address. If a package is returned to us because the address provided was incorrect, incomplete, or undeliverable, the customer may be responsible for any additional shipping costs required to resend the package.

LOST, STOLEN, OR MISSING PACKAGES

We are not responsible for packages that are lost, stolen, misplaced, or marked as delivered by the shipping carrier.

If your tracking information indicates that your package was delivered but you cannot locate it, please contact the shipping carrier and/or your local postal service to file a claim.